Wayfair.com - Issues with Breeding Cages
Posted: Thu Apr 05, 2012 5:44 pm
Hello All,
Just wanted to warn you, if anyone decides to purchase a bird cage/aviary off of Wayfair.com, ensure you question what you are buying, before you buy.
Several weeks ago, I purchased a lot of 6 small YML Bird Breeding Cages, for $264 US. The item shipped to me in 2 weeks. When I received the item, I noticed the stand for these cages was missing in my package. The advertisement stated the cages came with a 4 tier stand. I emailed the company, and told them the stand was missing. They responded by telling me they would ship a replacement stand right away.
I was then contacted again, and told that I would not be sent a replacement stand, because the item I purchased did not include a stand (even though it was advertised this way...)
I emailed the company back, and told them this was unacceptable, and that they were using false advertising to sell products. Then they offered me a 10% discount to keep the product or I could send the item back (which would cost a fortune from Canada!).
I called them and complained, they checked into the stand, and said that the manufacturer no longer has any stock on this item, and they're unable to order more.
So, as a resolution to the problem, Wayfair gave me a FULL refund for the product I purchased, and let me keep the cages as a bonus! So I got 6 breeding cages for free. Talk about a bonus!
Just wanted to warn you, if anyone decides to purchase a bird cage/aviary off of Wayfair.com, ensure you question what you are buying, before you buy.
Several weeks ago, I purchased a lot of 6 small YML Bird Breeding Cages, for $264 US. The item shipped to me in 2 weeks. When I received the item, I noticed the stand for these cages was missing in my package. The advertisement stated the cages came with a 4 tier stand. I emailed the company, and told them the stand was missing. They responded by telling me they would ship a replacement stand right away.
I was then contacted again, and told that I would not be sent a replacement stand, because the item I purchased did not include a stand (even though it was advertised this way...)
I emailed the company back, and told them this was unacceptable, and that they were using false advertising to sell products. Then they offered me a 10% discount to keep the product or I could send the item back (which would cost a fortune from Canada!).
I called them and complained, they checked into the stand, and said that the manufacturer no longer has any stock on this item, and they're unable to order more.
So, as a resolution to the problem, Wayfair gave me a FULL refund for the product I purchased, and let me keep the cages as a bonus! So I got 6 breeding cages for free. Talk about a bonus!
